Question 1

Which of the following is a valid reason for ethical behavior to be a necessary condition for high performance?

Accepted Answer

A)   It fosters competitiveness.
B)   It empowers first-line managers and supervisors.
C)   It helps an organization maintain the status quo.
D)   It contributes to good long-term relationships with employees,customers,and the public.
E)   It encourages people to be highly innovative.F) None of the above
G) B) and C)

Question 2

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements is true about a learning organization?

Accepted Answer

A)   It actively resists organizational change.
B)   It usually considers organizational learning a barrier to the dissemination of corporate culture.
C)   It supports lifelong learning by enabling all employees to continually acquire and share knowledge.
D)   It places a relatively low importance on innovation.
E)   It considers training a superfluous corporate ritual.F) A) and E)
G) A) and B)

Question 4

Identify the advantage of a relational database.

Accepted Answer

A)   It facilitates the storage of employee information in a single,large file.
B)   It replicates the traditional method of filing employee data by name,a system that is strongly preferred by organizations worldwide.
C)   It helps HR staff in retrieving information about specific applicants.
D)   It helps people arrive at decisions that reflect expert knowledge.
E)   It is designed to exclusively meet the needs of the HR department.F) C) and E)
G) B) and C)

Question 5

How can HR departments improve their performance?

Accepted Answer

HR departments can perform an HRM audit,...

Question 6

In the context of an HRM audit,average unemployment compensation payment primarily serves as a vital business indicator for activities related to _____.

Accepted Answer

A)   staffing
B)   training
C)   employee appraisals
D)   benefits
E)   recruitmentF) A) and E)
G) A) and C)

Question 7

Which of the following best defines decision support systems?

Accepted Answer

A)   It refers to computer software systems that allow managers to see how outcomes vary when assumptions or data are altered.
B)   It is a network of remote servers used to store reusable data.
C)   It is a network of systems that incorporates decision rules used by people who are considered to have expertise in a certain area.
D)   It refers to the set of topics on which a human resource information system collects and maintains information.
E)   It refers to online training and development materials that employees can access at their own convenience from anywhere around the world.F) C) and E)
G) B) and E)

Question 8

Which of the following statements is true of expert systems?

Accepted Answer

A)   they can only be used by employees who have proven expertise in a certain area
B)   they increase errors arising from decision-making biases
C)   they are typically unstable
D)   they deliver quality at a very high cost
E)   they aid in reducing errors that result from fatigueF) All of the above
G) B) and C)

Question 9

Which of the following best defines a high-performance work system?

Accepted Answer

A)   an arrangement of machinery and equipment that streamlines the workflow and results in maximum efficiency and cost savings
B)   the right combination of people,technology,and organizational structure that makes full use of the organization's resources and opportunities in achieving its goals
C)   a computer software system that is designed to help managers solve problems by showing how results vary when the manager alters assumptions or data
D)   a system that is used to collect,record,store,analyze,and retrieve data concerning an organization's human resources
E)   a performance management system that measures customer satisfactionF) A) and B)
G) B) and E)

Question 10

Compensation systems can help create the conditions that contribute to high performance.Consequently,organizations can increase empowerment and job satisfaction by

Accepted Answer

A)   communicating the basis for decisions about pay.
B)   disassociating compensation from performance measures.
C)   discouraging negotiations regarding pay.
D)   limiting employee participation in management.
E)   limiting the use of gainsharing and profit sharing.F) A) and C)
G) B) and E)

Question 11

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that

Accepted Answer

A)   the rate of employee turnover is considerably high.
B)   the HR personnel use fewer and less-costly resources to perform its functions.
C)   the average employee compensation in the organization is well above the prevailing market rate.
D)   what the HR department does has a more beneficial effect on employees' and the organization's performance.
E)   there is a relatively narrow gap between the highest and the lowest salaries paid in the organization.F) A) and C)
G) All of the above

Question 12

Which of the following statements is true of an organizational structure in a high-performance work system?

Accepted Answer

A)   It promotes high employee turnover.
B)   It promotes cooperation and learning.
C)   It discourages competition.
D)   It helps the organization select the right people with the required qualifications.
E)   It encourages people to strive for objectives that support the organization's overall goals.F) None of the above
G) A) and E)

Question 13

What is a learning organization? What are its key features?

Accepted Answer

A learning organization refers to an org...

Question 14

The HR department at AYM Resources is having a tough time documenting its hiring decisions.In addition,irregularities were uncovered when reviewing the offers made to job candidates during the previous year.As a solution to these issues,the human resource manager proposes that all activities related to employee selection be documented thoroughly with the help of computers.In this scenario,the manager proposes using _____.

Accepted Answer

A)   transformational processing
B)   expert systems
C)   decision support systems
D)   micro processing
E)   transaction processingF) C) and D)
G) A) and B)

Question 15

What are the guidelines that describe how to make the performance management system support organizational goals?

Accepted Answer

The following guidelines describe how to...

Question 16

Training dollars per employee is a business indicator of the success of an HR department's introduction and orientation programs.

Accepted Answer

A) True 
 B)False

Question 17

In the context of e-HRM,online appraisal or talent management systems provide data that can help managers spot high performers to reward or types of skills where additional training is a priority.

Accepted Answer

A) True 
 B)False

Question 18

Outcomes of a high-performance work system include higher productivity and _____.

Accepted Answer

A)   efficiency
B)   maintenance
C)   manpower
D)   equipment
E)   resourcesF) All of the above
G) C) and D)

Question 19

Measures of employees' performance should take the effects of situational constraints into account.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

Accepted Answer

A)   promptness in handling claims
B)   the average unemployment compensation payment
C)   per capita (average) merit increases
D)   the benefit cost per payroll dollar
E)   the percentage of sick leave to total payF) C) and D)
G) A) and B)

Exam 9: Creating and Maintaining High-Performance Organizations

Correct Answer
verified

Training dollars per employee is a business indicator of the success of an HR department's introduction and orientation programs.

Correct Answer
verified

Which of the following statements is true of expert systems?

Correct Answer
verified

Measures of employees' performance should take the effects of situational constraints into account.

Correct Answer
verified

In the context of an HRM audit,average unemployment compensation payment primarily serves as a vital business indicator for activities related to _____.

Correct Answer
verified

Identify the advantage of a relational database.

Correct Answer
verified

How can HR departments improve their performance?

Correct Answer
verified
HR departments can perform an HRM audit,...
View Answer

Outcomes of a high-performance work system include higher productivity and _____.

Correct Answer
verified

Which of the following best defines a high-performance work system?

Correct Answer
verified

Which of the following best defines decision support systems?

Correct Answer
verified

What is a learning organization? What are its key features?

Correct Answer
verified
A learning organization refers to an org...
View Answer

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

Correct Answer
verified

Compensation systems can help create the conditions that contribute to high performance.Consequently,organizations can increase empowerment and job satisfaction by

Correct Answer
verified

Which of the following statements is true about a learning organization?

Correct Answer
verified

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that

Correct Answer
verified

What are the guidelines that describe how to make the performance management system support organizational goals?

Correct Answer
verified
The following guidelines describe how to...
View Answer

Which of the following is a valid reason for ethical behavior to be a necessary condition for high performance?

Correct Answer
verified

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Correct Answer
verified

In the context of e-HRM,online appraisal or talent management systems provide data that can help managers spot high performers to reward or types of skills where additional training is a priority.

Correct Answer
verified

Which of the following statements is true of an organizational structure in a high-performance work system?

Correct Answer
verified

Exam 9: Creating and Maintaining High-Performance Organizations

Correct AnswerverifiedShow Answer

Training dollars per employee is a business indicator of the success of an HR department's introduction and orientation programs.

Correct AnswerverifiedShow Answer

Which of the following statements is true of expert systems?

Correct AnswerverifiedShow Answer

Measures of employees' performance should take the effects of situational constraints into account.

Correct AnswerverifiedShow Answer

In the context of an HRM audit,average unemployment compensation payment primarily serves as a vital business indicator for activities related to _____.

Correct AnswerverifiedShow Answer

Identify the advantage of a relational database.

Correct AnswerverifiedShow Answer

How can HR departments improve their performance?

Correct AnswerverifiedHR departments can perform an HRM audit,...View AnswerShow Answer

Outcomes of a high-performance work system include higher productivity and _____.

Correct AnswerverifiedShow Answer

Which of the following best defines a high-performance work system?

Correct AnswerverifiedShow Answer

Which of the following best defines decision support systems?

Correct AnswerverifiedShow Answer

What is a learning organization? What are its key features?

Correct AnswerverifiedA learning organization refers to an org...View AnswerShow Answer

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

Correct AnswerverifiedShow Answer

Compensation systems can help create the conditions that contribute to high performance.Consequently,organizations can increase empowerment and job satisfaction by

Correct AnswerverifiedShow Answer

Which of the following statements is true about a learning organization?

Correct AnswerverifiedShow Answer

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater effectiveness means that

Correct AnswerverifiedShow Answer

What are the guidelines that describe how to make the performance management system support organizational goals?

Correct AnswerverifiedThe following guidelines describe how to...View AnswerShow Answer

Which of the following is a valid reason for ethical behavior to be a necessary condition for high performance?

Correct AnswerverifiedShow Answer

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Correct AnswerverifiedShow Answer

In the context of e-HRM,online appraisal or talent management systems provide data that can help managers spot high performers to reward or types of skills where additional training is a priority.

Correct AnswerverifiedShow Answer

Which of the following statements is true of an organizational structure in a high-performance work system?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
HR departments can perform an HRM audit,...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A learning organization refers to an org...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The following guidelines describe how to...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified