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When conducting a workplace search,employers can act fairly and minimize the likelihood of a lawsuit by


A) hushing the company's search policies prior to the search.
B) searching employees' workplace without their knowledge.
C) using non-company personnel to conduct the search.
D) conducting random searches with or without a probable cause.
E) justifying that the organization has work rules that provide for searches.

F) B) and C)
G) A) and D)

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Which of the following has the main responsibility of developing a formal discipline process for the workplace?


A) human resource department
B) outplacement counselors
C) legal department
D) sales force
E) arbitrators

F) B) and D)
G) B) and C)

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Discuss the legal requirements that must be met by employers to avoid wrongful discharge.

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Discipline practices must avoid the char...

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Which of the following types of alternative dispute resolution functions well only to the extent that employees trust management and managers who hear complaints listen and are able to act?


A) mediation
B) behavioral modeling
C) open-door policy
D) fair representation
E) peer review system

F) B) and C)
G) B) and D)

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Benjamin is an employee at Apex Inc.Recently,he was moved to a new work team to help in the development of a new product.Sam,his supervisor on the new team,describes the set of behaviors that other team members will expect of Benjamin.Benjamin,however,feels that these demands contradict the expectations set forth in his primary role at Apex.Which of the following situations is most likely to be the primary source of Benjamin's dissatisfaction about his role?


A) Apex Inc.has brought together employees from different functions to form a team,leading to conflicting expectations.
B) Benjamin is involved in Apex Inc.'s grapevine communications channel.
C) Benjamin is unclear about his work methods because others have different ideas about work processes.
D) Apex Inc.has downsized recently,and employees' work is still going through quality checks.
E) Benjamin is unsure how Apex Inc.will evaluate his performance on this new work team.

F) B) and E)
G) All of the above

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Armando,a manager at a top engineering company,believes he can hire a few employees by promising them job security and later terminating them if business slows down.On what grounds could such a termination be considered a wrongful discharge?


A) Desperate times call for desperate measures.
B) The terminations deviate from the promise of job security in the work agreement.
C) The company overpaid the terminated employees.
D) The company has policies for handling misbehavior.
E) The company is under financial constraints and,at times,has to layoff employees.

F) A) and E)
G) All of the above

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If employers covered by the _____ do not notify the employees (and their union,if applicable) of layoffs,they may have to offer back pay and fringe benefits and pay penalties as well.


A) Davis-Bacon Act
B) Workers' Adjustment Retraining and Notification Act
C) Right-to-Work Act
D) Employee Free Choice Act
E) Fair Labor Standards Act

F) A) and C)
G) C) and E)

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Outcome fairness involves the ends of a discipline process,while procedural and interactional justice focus on the means to those ends.

A) True
B) False

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Ricardo reprimanded five of his employees for coming to work drunk after a lunch outing.The next week,Ricardo fired another employee for being drunk at work.The employees under Ricardo can conclude a lack of _____ in dealing with employees being drunk at work.


A) benchmarking
B) outcome fairness
C) summary dismissal
D) downsizing
E) onboarding

F) C) and D)
G) A) and D)

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Mark,a highly skilled technician,has been one of the most productive employee at Swenovo Inc.But after the company went through a downsizing effort,Mark has taken on many more responsibilities and is struggling to keep up.What is the most likely consequence of this situation?


A) Mark experiences role conflict and becomes confused about what to do.
B) Mark experiences role conflict because Swenovo asks him to transfer to a position overseas.
C) Mark wonders how Swenovo will evaluate his performance,so he asks for a transfer.
D) Mark experiences role overload and becomes dissatisfied with his job.
E) Mark places the responsibility for maintaining positive relationships on his direct supervisor.

F) A) and B)
G) D) and E)

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Distinguish between involuntary and voluntary turnover,and give examples of each.

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Organizations must try to ensure that go...

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With which of the following steps does the progressive discipline process end?


A) a written warning and a threat of temporary suspension
B) an unofficial spoken warning
C) an official written warning
D) temporary suspension and a written notice
E) termination

F) None of the above
G) D) and E)

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The open-door policy is an example of alternative dispute resolution.

A) True
B) False

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The board of directors of LiveCrop Industries is worried about company theft and decides to institute an immediate search of the employees on the job.However,the head of the HR department,Heidi,believes that doing so could maximize the likelihood of a lawsuit due to privacy concerns.Which of the following would strengthen Heidi's belief?


A) if the search is a random one,and it is clarified that no one has been accused of misdeeds
B) if the search policies and consequences have been publicized
C) if the search is done only after gathering consent from employees
D) if the search is done only on employees and not supervisors
E) if the search information is shared only with those who need it

F) C) and E)
G) B) and D)

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Role conflict is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

A) True
B) False

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Which of the following terms refers to a referral service that employees can make use of to pursue professional treatment for emotional problems or substance abuse?


A) alternative dispute resolution
B) outplacement counseling
C) employee assistance program
D) progressive discipline program
E) request for proposal

F) B) and D)
G) A) and B)

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Which of the following is an example of an alternative dispute resolution method?


A) carve-out
B) employment assistance programs
C) benchmarking
D) arbitration
E) outplacement counseling

F) D) and E)
G) C) and D)

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After an organization downsizes,it may expect much of its remaining employees.This high expectation and demand occur in a state of _____ for the employees.


A) role autonomy
B) role carve-out
C) role underload
D) role distance
E) role overload

F) D) and E)
G) A) and E)

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Johanna,a professional counselor,was recently asked to talk to an ex-employee of Highlanders Corp. ,a manufacturing company,about his performance issues.Johanna talked to this ex-employee about his grief and fear,as well as some strategies for finding a new job.Which of the following roles is Johanna performing?


A) CEO of Highlanders Corp.
B) mediator
C) arbitrator
D) outplacement counselor
E) volunteer at Highlanders Corp.'s employee assistance program

F) B) and E)
G) B) and C)

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The principles of justice convey that the organization must prepare for problems by establishing a formal discipline process in which the consequences become severe if the employee repeats the offense.

A) True
B) False

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