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What is the marketing term for aggregating prospective buyers into groups that have common needs and will respond similarly to a marketing action?


A) aggregation marketing
B) market segmentation
C) market clustering
D) profiling
E) mass marketing

F) B) and D)
G) C) and D)

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FIGURE 2-2 FIGURE 2-2   -In Figure 2-2 above, section  B  represents the  what  element of visionary organization.This is referred to as A) organizational tactics. B) organizational mission. C) organizational foundation. D) organizational direction. E) organizational strategies. -In Figure 2-2 above, section "B" represents the "what" element of visionary organization.This is referred to as


A) organizational tactics.
B) organizational mission.
C) organizational foundation.
D) organizational direction.
E) organizational strategies.

F) B) and C)
G) A) and E)

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If profits are acceptable, a firm may elect to maintain or increase its __________ even though profits may not be maximized.


A) green marketing
B) sales force
C) sales
D) social responsibility
E) customer satisfaction

F) D) and E)
G) B) and C)

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The term marketing strategy is used to address both the __________ and _________.


A) product characteristics; target market selected
B) target market; marketing program
C) subjective; objective (evaluation of the program and its goals)
D) revenue generated; percentage of market share
E) feasibility; time required to implement

F) A) and D)
G) A) and C)

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Those characteristics of a product that make it superior to competitive substitutes are referred to as


A) consumer standards.
B) perceptual segments.
C) marketing selectives.
D) points of difference.
E) product stereotypes.

F) B) and D)
G) B) and C)

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Classic economic theory assumes a firm seeks to maximize its long-run _________, achieving as high a financial return on its investments (ROI) as possible.


A) profit goals
B) quality
C) market share
D) employee welfare
E) return on investment

F) B) and E)
G) A) and B)

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SBUs that use large amounts of cash and are leaders in the business so they should also generate large amounts of cash are called


A) question marks.
B) dogs.
C) cash cows.
D) problem children.
E) stars.

F) B) and D)
G) All of the above

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The level in an organization where top management directs overall strategy for the entire organization is referred to as the


A) corporate level.
B) functional level.
C) directors' level.
D) strategic level.
E) tactical level.

F) D) and E)
G) A) and D)

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Bill McDermott is President and CEO of SAP Americas and Asia Pacific Japan.SAP is a company that sells extremely expensive enterprise resource planning software to large and mid-sized companies.McDermott operates at the _________ level of his organization.


A) business unit
B) functional
C) corporate
D) strategic
E) tactical

F) B) and C)
G) C) and E)

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VideoAdvantage.net is a small company that rents DVD movies by mail using the Web.It jumped into an industry where there were no firm leaders but many competitors.It established a loyal clientele by seizing the opportunity to provide a service that was not available through other companies that rented movies over the Internet-reliable overnight shipment.Its delivery system created its


A) viable mission.
B) competitive advantage.
C) tactical innovation.
D) benchmarking focus.
E) sales orientation.

F) B) and E)
G) A) and E)

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The marketing strategy of selling new products to existing markets is referred to as _________.


A) product penetration
B) product development
C) market development
D) diversification
E) market penetration

F) B) and E)
G) B) and D)

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Functional level refers to the


A) level in an organization where groups of specialists actually create value for the organization.
B) level in an organization where employees perform assigned tasks without actually having input into the decision making.
C) level in an organization where all company financial outlay and liability decisions are made.
D) level in an organization that is responsible for all company hiring and firing.
E) level in the marketing department where decisions are made regarding which product benefits will be promoted during an advertising campaign.

F) A) and E)
G) C) and D)

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SBUs found in quadrant "C" (Figure 2-6 above) would be called


A) stars.
B) question marks.
C) cash cows.
D) dogs.
E) donkeys.

F) A) and B)
G) None of the above

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Explain the difference between "competencies" and "competitive advantage" in an organizational setting.

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An organization's core competencies are ...

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The terms "goal" and "objective" are often used interchangeably; however, in both cases, which of the following statements would be most accurate?


A) All lower-level goals must contribute to achieving goals at the next, higher level.
B) Goals and objectives are actually the detailed day to day activities necessary to get a job done.
C) A company's goals and objectives are often laudable (worthy) in intent, but unrealistic in practice.
D) Few companies or firms find it necessary to communicate upper level goals to lower level workers.
E) The terms goal and objective are not used interchangeably.Goals are philosophical and objectives are performance based.

F) A) and E)
G) B) and C)

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will respond similarly to a marketing action is referred to as _________.


A) aggregation marketing
B) market segmentation
C) market clustering
D) customer profiling
E) mass marketing

F) B) and E)
G) A) and B)

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FIGURE 2-3 FIGURE 2-3   -According to Figure 2-3 above, the largest margin occurred during which year? A) 1998 B) 1999 C) 2000 D) 2001 E) The margin was the same each year. -According to Figure 2-3 above, the largest margin occurred during which year?


A) 1998
B) 1999
C) 2000
D) 2001
E) The margin was the same each year.

F) C) and E)
G) B) and E)

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Several years ago the Honda Motor Company unveiled the hybrid version of the Honda Civic.While the hybrid vehicles are very fuel efficient, they are also very expensive to purchase.Hybrid vehicles sales have increased over 570 percent with a compound annual growth rate of 88.6%.Sales of the Civic eventually overtook those of the Toyota Prius, making it the number one hybrid car in the U.S.For years, Honda has experienced tremendous success with their Accords-in fact, Honda cars are repeatedly the top selling automobiles in the U.S.Where would the Honda Civic (hybrid version) and the Honda Accord fall in the BCG product portfolio matrix?


A) The hybrid Civic would be a classified as a star, and the Accord would be classified a cash cow.
B) The hybrid Civic would be considered a cash cow, and the Accord would be classified as a star.
C) Due to the overwhelming success of Honda cars, both the Accords, and the hybrid Civics would be classified as cash cows.
D) The Civic would be a problem child, and the Accord would be a cash cow.
E) The Civic would be considered a dog, and the Accord would be classified as a star.

F) C) and E)
G) B) and D)

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Which of the following statements regarding a marketing dashboard is most accurate?


A) The more detail that is displayed the better it is for the manager.
B) A simple marketing dashboard very often includes 20 or more marketing metrics on the same dashboard screen.
C) For accuracy, the marketing dashboard should be updated weekly.
D) Marketing dashboards often show key measures such as HR turnover, strategy success, and goals.
E) Marketing dashboards provide graphic displays of a product category's performance, such as sales, cost of sales, and percent margin.

F) None of the above
G) A) and B)

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List potential stakeholders for the college or university that you attend.

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Students' answers will vary, but each an...

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