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Exam 7: Management and Leadership

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Question 61

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Planning is the function of management that includes anticipating future trends and determining the best strategies and tactics to achieve an organization's goals and objectives.

A) True
B) False

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Question 62

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Which of the following activities is part of the planning function of management?

A) Assigning a particular worker to do a specific task
B) Looking at market forecasts to identify future business opportunities and challenges
C) Praising a sales representative who has far exceeded her monthly sales objectives
D) Conducting a job interview with a potential new employee

E) A) and D)
F) A) and C)

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Question 63

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A modern manager's main job is to issue orders, then follow up to make sure employees do as they were told.

Due to the growth of the Internet, recruiting is less important today than in the past.

Autocratic leadership is likely to be effective when:

At Holyfield Chemicals, department heads usually make decisions after meeting with employees and seeking their ideas and suggestions. Department heads at Holyfield Chemicals make extensive use of the ___________ style of leadership

Managers in progressive firms of all kinds tend to be friendly, and treat employees as partners.

The amount of data gathered has grown so much that the term big data is used to describe the vast amount of information available.

The recent recession eliminated many middle managers giving the remaining managers more employees to supervise.

How are managers today different from managers in the past?

A meaningful mission statement should address topics such as the organization's:

Supervisory managers are those who directly oversee the activities of workers and evaluate their daily performance.

Given the lack of discipline and short attention spans of today's workers, modern managers must watch their workers closely, set strict rules, and vigorously enforce policies.

As a management function, the main focus of controlling is to keep complete and up-to-date records of the organization's financial transactions for tax and regulatory purposes.

Planning is a key management function because other management functions depend on having a good plan.

Mini-Case Lauzy Fare left his position as senior vice president at Blue Skies Electronics a few weeks ago to become the new CEO of Idle Time Gaming. Before joining the new company, Lauzy spent time studying Idle Time's competitive position and talking to employees in all divisions and at all levels of the organization. Based on his findings, Lauzy believes that Idle Time has potential, but also faces some serious challenges if it expects to grow. Lauzy found that when confronted by him, most of Idle Time's professional employees seemed almost afraid to express their opinions. He learned that Otto Craddick, the previous CEO and founder of the company, viewed himself as the boss, and, as such, micromanaged every aspect of the business. This discouraged employees from using their own initiative and ideas to solve problems. For example, Otto required sales and service representatives to get his approval before they made any major commitments to customers. Otto's policy prevented the organization from responding quickly to customer requests, so sales were lost. Unlike his predecessor, Lauzy believes it is important for sales and service personnel to be able to deal with many types of customer requests without needing approval from top management. He is confident that giving employees the authority and flexibility to deal with customers, and providing them with the training and resources to help them do so, will improve morale within the company, create customer satisfaction, and grow revenues. Lauzy also wants to make workers throughout the organization feel more appreciated. He plans to continue meeting with them on a regular basis to seek their advice. He hopes his work colleagues will eventually respond to his leadership style. He has already encouraged middle managers to get employees more involved in decision making, and has suggested some problem-solving techniques the managers could try. Although he thought that changing the rigidity of the company culture would be his first challenge at the new firm, Lauzy quickly realized that there were no standards in place to measure the progress of changes in internal morale, customer satisfaction, and profitability. He has asked managers in those departments to spend more time setting performance standards and then monitoring actual performance. Lauzy is confident that in a relatively short period of time internal changes will lead to good company performance. As a member of top management, Lauzy performs a variety of important tasks. -Otto, the previous CEO at Idle Time Gaming, relied on a(n) ___________ style of management

Operational planning looks at the organization as a whole, while strategic planning focuses on specific departmental actions.

The four key management functions are planning, organizing, leading, and controlling.

In most high-tech industries, the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise, detailed directions to the workers.

_____________ means giving employees the authority and responsibility to respond quickly to customer requests