Question 1

SCM,CRM,and ERP are all extended ERP components.

Accepted Answer

A) True 
 B)False

Question 2

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Accepted Answer

A)  Back order
B)  Inventory cycle time
C)  Customer order cycle time
D)  Inventory turnoverE) A) and B)
F) None of the above B

Question 3

What helps organizations reduce inventory investments,while improving customer satisfaction?

Accepted Answer

A)  Supply chain event management
B)  Selling chain management
C)  Collaborative engineering
D)  Collaborative demand planningE) B) and C)
F) None of the above

Question 4

What is backward integration?

Accepted Answer

A)  The integration of data from multiple sources,which provides a unified view of all datA.
B)  Takes information entered into a given system and sends it automatically to all downstream systems and processes.
C)  Takes information entered into a given system and sends it automatically to all upstream systems and processes
D)  The integration of a company's existing management information systems.E) None of the above
F) A) and C)

Question 5

Oracle and SAP are the biggest ERP vendors.

Accepted Answer

A) True 
 B)False

Question 6

What allows customers to use the web to find answers to their questions or solutions to their problems?

Accepted Answer

A)  Contact center
B)  Web-based self-service
C)  Call scripting
D)  Website personalizationE) A) and B)
F) A) and C)

Question 7

Which activities do accounting and finance components perform?

Accepted Answer

A)  Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)  Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control.
C)  Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management
D)  None of the aboveE) A) and D)
F) All of the above

Question 8

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A)  Plan
B)  Source
C)  Cost
D)  DeliverE) C) and D)
F) B) and C)

Question 9

What are several different types of software that sit between and provide connectivity for two or more software applications?

Accepted Answer

A)  Enterprise systems
B)  Enterprise application integration
C)  Middleware
D)  Enterprise application integration middlewareE) None of the above
F) B) and C) C

Question 10

The evolution of CRM is reporting,analyzing,and predicting.

Accepted Answer

A) True 
 B)False

Question 11

Integrations are achieved using enterprise systems -several different types of software that sit between and provide connectivity for two or more software applications.

Accepted Answer

A) True 
 B)False

Question 12

Web-based self-service systems allow customers to use the web to find answers to their questions or solutions to their problems.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an organizational result from an effective and efficient supply chain management system?

Accepted Answer

A)  Decrease the power of its buyers
B)  Create entry barriers thereby reducing the threat of new entrants
C)  Increase efficiencies while seeking a competitive advantage through cost leadership
D)  All of the aboveE) A) and B)
F) A) and C)

Question 14

What is at the heart of any ERP system?

Accepted Answer

A)  Information
B)  Employees
C)  Customers
D)  DatabaseE) B) and D)
F) B) and C)

Question 15

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Accepted Answer

A) True 
 B)False

Question 16

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Accepted Answer

A)  Supplier relationship management
B)  Partner relationship management
C)  Employee relationship management
D)  None of the aboveE) C) and D)
F) B) and D)

Question 17

Materials flow from suppliers and their _______________ suppliers at all levels.

Accepted Answer

The answer of Materials flow from suppliers and their _______________...

Question 18

What is forward integration?

Accepted Answer

A)  The integration of data from multiple sources,which provides a unified view of all datA.
B)  Takes information entered into a given system and sends it automatically to all downstream systems and processes.
C)  Takes information entered into a given system and sends it automatically to all upstream systems and processes
D)  The integration of a company's existing management information systems.E) A) and B)
F) A) and C)

Question 19

Up-selling is selling additional products or services to an existing customer.

Accepted Answer

A) True 
 B)False  False

Question 20

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Accepted Answer

A)  Back order
B)  Inventory cycle time
C)  Customer order cycle time
D)  Inventory turnoverE) A) and D)
F) B) and C)

Exam 8: Enterprise Applications: Business Communications

SCM,CRM,and ERP are all extended ERP components.

Correct AnswerverifiedShow Answer

Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Correct AnswerverifiedB

What helps organizations reduce inventory investments,while improving customer satisfaction?

Correct AnswerverifiedShow Answer

What is backward integration?

Correct AnswerverifiedShow Answer

Oracle and SAP are the biggest ERP vendors.

Correct AnswerverifiedShow Answer

What allows customers to use the web to find answers to their questions or solutions to their problems?

Correct AnswerverifiedShow Answer

Which activities do accounting and finance components perform?

Correct AnswerverifiedShow Answer

Which of the following is not one of the five basic components of supply chain management?

Correct AnswerverifiedShow Answer

What are several different types of software that sit between and provide connectivity for two or more software applications?

Correct AnswerverifiedC

The evolution of CRM is reporting,analyzing,and predicting.

Correct AnswerverifiedShow Answer

Integrations are achieved using enterprise systems -several different types of software that sit between and provide connectivity for two or more software applications.

Correct AnswerverifiedShow Answer

Web-based self-service systems allow customers to use the web to find answers to their questions or solutions to their problems.

Correct AnswerverifiedShow Answer

Which of the following is an organizational result from an effective and efficient supply chain management system?

Correct AnswerverifiedShow Answer

What is at the heart of any ERP system?

Correct AnswerverifiedShow Answer

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Correct AnswerverifiedShow Answer

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Correct AnswerverifiedShow Answer

Materials flow from suppliers and their _______________ suppliers at all levels.

Correct AnswerverifiedShow Answer

What is forward integration?

Correct AnswerverifiedShow Answer

Up-selling is selling additional products or services to an existing customer.

Correct AnswerverifiedFalse

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Correct AnswerverifiedShow Answer

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C

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False

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