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Exam 8: Developing Your Business Structure and Culture

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Question 71

True/False

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Pensions or retirement plans are part of compensation?

A) True
B) False

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Question 72

Multiple Choice

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__________ is the ability to communicate expectations,in an engaging,motivating,and collaborative manner.

A) Conceptual Skills
B) Competitive Skills
C) Leadership Skills
D) Human Relations Skills
E) Technical and Analytical Skills

F) None of the above
G) C) and D)

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Question 73

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Creating and maintaining a positive work environment requires an organized,responsible approach on the part of managers.

Human relations is concerned with all of the following except

________ factors were found to be general working conditions,policies and administrative procedures,salary,job security,organizational structure,and the type of supervision.

To view workers as having an inherent dislike for work is a behaviour exhibited by Theory X managers.

Managers must think through the process and plan for the selection of an employee in the same way as we look to purchase equipment and other valuable organizational assets.

Expert power is the power which a manager possesses as a result of his/her leadership competencies.

Managers must think through the process and plan for the ________ of an employee in the same way as we look to purchase equipment and other valuable organizational assets.

The characteristic of work that is concerned with the amount of direct and clear information workers receive about performance is called:

In Maslow's hierarchy,__________ needs refer to the desire to reach one's fullest potential.

Workers in Canada and other developed nations are likely to be motivated by the desire to satisfy __________ needs:

Salaries or wages are part of compensation?

Managers with good leadership skills are able to visualize,understand,and communicate the big picture.

The de-emphasis of long-term goal setting and talent development initiatives can,and often do,result in heightened organizational disagreement.

According to Maslow,a higher order need:

Successful firms ignore the needs of all stakeholders,and manage the organization in a manner which ensures its survival today,but protects its long-term competitiveness and sustainability going forward.

At Boss Motorcar Company,workers are grouped into teams.Each team is responsible for assembling an entire automobile.Boss gives the teams freedom and flexibility to decide for themselves how to divide up the work.The company keeps the workers informed about how their cars are selling,and even shows them the comments customers make about quality and performance on customer satisfaction questionnaires.Boss Motorcar Company is using a strategy of:

All of the following are behaviours exhibited by Theory X managers,except:

,thereby forfeiting any potential return on our investment.