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In which of the five basic supply chain activities do you plan for the transportation of goods to customers?


A) Plan
B) Source
C) Deliver
D) Return

E) A) and B)
F) A) and C)

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What is a current or existing system that will become the base for upgrading or integrating with a new system?


A) Legitimate system
B) Legacy system
C) List generator system
D) All of these

E) A) and B)
F) A) and C)

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What is the ability to view all areas up and down the supply chain in real time?


A) Bullwhip effect
B) Demand planning software
C) Supply chain visibility
D) Supply chain execution software

E) B) and D)
F) C) and D)

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______________ application integration middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

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McDonald's is ____________-selling when it asks their customers if they would like to super-size their meals.

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What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?


A) Bullwhip effect
B) Demand planning systems
C) Supply chain planning systems
D) Supply chain execution systems

E) All of the above
F) A) and C)

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A

List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.

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What guides users through marketing campaigns, performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?


A) Campaign management system
B) Cross-selling
C) Up-selling
D) List generator

E) A) and B)
F) B) and C)

Correct Answer

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What is the key word in ERP?


A) Enterprise
B) Resource
C) Planning
D) All of these

E) All of the above
F) B) and C)

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_________ dialing automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.

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What is automatic call distribution?


A) It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.
B) It directs customers to use touch-tone phones or keywords to navigate or provide information.
C) A phone switch routes inbound calls to available agents.
D) None of these.

E) A) and B)
F) C) and D)

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Distribution of products flow from customers and their _____________ customers at all levels.

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In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?


A) Plan
B) Source
C) Deliver
D) Return

E) A) and C)
F) A) and B)

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What does the average company spend on production needs?


A) Almost 10 percent of every dollar that it earns
B) Almost 20 percent of every dollar that it earns
C) Almost 40 percent of every dollar that it earns
D) Almost 50 percent of every dollar that it earns

E) All of the above
F) B) and C)

Correct Answer

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D

Production and materials management is a core ERP component.

A) True
B) False

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Supply chain ________ management enables an organization to react more quickly to resolve supply chain issues.

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Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

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In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?


A) Plan
B) Source
C) Deliver
D) Return

E) None of the above
F) C) and D)

Correct Answer

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B

What is an organization performing when it asks questions such as, "Which customers are at risk of leaving"?


A) CRM reporting technologies
B) CRM analyzing technologies
C) CRM processing technologies
D) CRM predicting technologies

E) None of the above
F) A) and B)

Correct Answer

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What allows an organization to reduce product development costs?


A) Supply chain event management
B) Selling chain management
C) Collaborative engineering
D) Collaborative demand planning

E) None of the above
F) A) and D)

Correct Answer

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