Question 1

In which of the five basic supply chain activities do you plan for the transportation of goods to customers?

Accepted Answer

A)  Plan
B)  Source
C)  Deliver
D)  ReturnE) A) and B)
F) A) and C)

Question 2

What is a current or existing system that will become the base for upgrading or integrating with a new system?

Accepted Answer

A)  Legitimate system
B)  Legacy system
C)  List generator system
D)  All of theseE) A) and B)
F) A) and C)

Question 3

What is the ability to view all areas up and down the supply chain in real time?

Accepted Answer

A)  Bullwhip effect
B)  Demand planning software
C)  Supply chain visibility
D)  Supply chain execution softwareE) B) and D)
F) C) and D)

Question 4

______________ application integration middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Accepted Answer

The answer of ______________ application integration middleware takes a new...

Question 5

McDonald's is ____________-selling when it asks their customers if they would like to super-size their meals.

Accepted Answer

The answer of McDonald's is ____________-selling when it asks their...

Question 6

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Accepted Answer

A)  Bullwhip effect
B)  Demand planning systems
C)  Supply chain planning systems
D)  Supply chain execution systemsE) All of the above
F) A) and C) A

Question 7

List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.

Accepted Answer

The answer of List ____________ compile customer information from a...

Question 8

What guides users through marketing campaigns, performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Accepted Answer

A)  Campaign management system
B)  Cross-selling
C)  Up-selling
D)  List generatorE) A) and B)
F) B) and C)

Question 9

What is the key word in ERP?

Accepted Answer

A)  Enterprise
B)  Resource
C)  Planning
D)  All of theseE) All of the above
F) B) and C)

Question 10

_________ dialing automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.

Accepted Answer

The answer of _________ dialing automatically dials outbound calls; when...

Question 11

What is automatic call distribution?

Accepted Answer

A)  It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.
B)  It directs customers to use touch-tone phones or keywords to navigate or provide information.
C)  A phone switch routes inbound calls to available agents.
D)  None of these.E) A) and B)
F) C) and D)

Question 12

Distribution of products flow from customers and their _____________ customers at all levels.

Accepted Answer

The answer of Distribution of products flow from customers and...

Question 13

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Accepted Answer

A)  Plan
B)  Source
C)  Deliver
D)  ReturnE) A) and C)
F) A) and B)

Question 14

What does the average company spend on production needs?

Accepted Answer

A)  Almost 10 percent of every dollar that it earns
B)  Almost 20 percent of every dollar that it earns
C)  Almost 40 percent of every dollar that it earns
D)  Almost 50 percent of every dollar that it earnsE) All of the above
F) B) and C) D

Question 15

Production and materials management is a core ERP component.

Accepted Answer

A) True 
 B)False

Question 16

Supply chain ________ management enables an organization to react more quickly to resolve supply chain issues.

Accepted Answer

The answer of Supply chain ________ management enables an organization...

Question 17

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

Accepted Answer

The answer of Enterprise resource planning systems ______________ all departments...

Question 18

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A)  Plan
B)  Source
C)  Deliver
D)  ReturnE) None of the above
F) C) and D) B

Question 19

What is an organization performing when it asks questions such as, "Which customers are at risk of leaving"?

Accepted Answer

A)  CRM reporting technologies
B)  CRM analyzing technologies
C)  CRM processing technologies
D)  CRM predicting technologiesE) None of the above
F) A) and B)

Question 20

What allows an organization to reduce product development costs?

Accepted Answer

A)  Supply chain event management
B)  Selling chain management
C)  Collaborative engineering
D)  Collaborative demand planningE) None of the above
F) A) and D)

Exam 8: Enterprise Applications: Business Communications

In which of the five basic supply chain activities do you plan for the transportation of goods to customers?

Correct AnswerverifiedShow Answer

What is a current or existing system that will become the base for upgrading or integrating with a new system?

Correct AnswerverifiedShow Answer

What is the ability to view all areas up and down the supply chain in real time?

Correct AnswerverifiedShow Answer

______________ application integration middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Correct AnswerverifiedShow Answer

McDonald's is ____________-selling when it asks their customers if they would like to super-size their meals.

Correct AnswerverifiedShow Answer

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Correct AnswerverifiedA

List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.

Correct AnswerverifiedShow Answer

What guides users through marketing campaigns, performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Correct AnswerverifiedShow Answer

What is the key word in ERP?

Correct AnswerverifiedShow Answer

_________ dialing automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.

Correct AnswerverifiedShow Answer

What is automatic call distribution?

Correct AnswerverifiedShow Answer

Distribution of products flow from customers and their _____________ customers at all levels.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Correct AnswerverifiedShow Answer

What does the average company spend on production needs?

Correct AnswerverifiedD

Production and materials management is a core ERP component.

Correct AnswerverifiedShow Answer

Supply chain ________ management enables an organization to react more quickly to resolve supply chain issues.

Correct AnswerverifiedShow Answer

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Correct AnswerverifiedB

What is an organization performing when it asks questions such as, "Which customers are at risk of leaving"?

Correct AnswerverifiedShow Answer

What allows an organization to reduce product development costs?

Correct AnswerverifiedShow Answer

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A

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D

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B

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