Question 1

Discuss the current technologies that organizations are integrating in enterprise resource planning systems.

Accepted Answer

The goal of ERP is to integrate all of t...

Question 2

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A)  plan
B)  source
C)  analyze
D)  deliverE) All of the above
F) B) and C)

Question 3

Interactive voice response routes inbound calls to available agents.

Accepted Answer

A) True 
 B)False

Question 4

Contact management falls under the category of the customer service department's CRM tools.

Accepted Answer

A) True 
 B)False  False

Question 5

What is logistics?

Accepted Answer

A)  purchase goods and services to meet the needs of the supply chain
B)  includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain
C)  includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing
D)  occurs when distorted product-demand information ripples from one partner to the next throughout the supply chainE) A) and D)
F) B) and C)

Question 6

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Accepted Answer

A) True 
 B)False

Question 7

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Accepted Answer

A) True 
 B)False

Question 8

A drone is an unmanned aircraft that can fly autonomously, or without a human.Amazon.com is piloting drone aircraft for package deliveries.

Accepted Answer

A) True 
 B)False  True

Question 9

Eprocurement is the business-to-business (B2B) online purchase and sale of supplies and services.

Accepted Answer

A) True 
 B)False

Question 10

What promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag?

Accepted Answer

A)  computer-aided design/computer-aided manufacturing
B)  maker movement
C)  makerspace
D)  RFID electronic product codeE) None of the above
F) B) and D)

Question 11

Logistics includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave.Cradle to grave provides logistics support.

Accepted Answer

A) True 
 B)False

Question 12

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A)  plan
B)  source
C)  deliver
D)  returnE) A) and C)
F) C) and D)

Question 13

What is the integration of a company's existing management information systems?

Accepted Answer

A)  backward integration
B)  application integration
C)  data integration
D)  forward integrationE) A) and C)
F) All of the above

Question 14

Inventory cycle time is the frequency of inventory replacement.

Accepted Answer

A) True 
 B)False

Question 15

What is enterprise resource planning (ERP) ?

Accepted Answer

A)  the management of information between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
B)  the integration of all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)  so employees can make decisions by viewing enterprisewide information about all business operations
C)  a means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
D)  information that connects the plans, methods, and tools aimed at integrating separate enterprise systemE) All of the above
F) C) and D)

Question 16

A back order is an unfilled customer order for a product that is out of stock.

Accepted Answer

A) True 
 B)False

Question 17

What is a contact center or call center?

Accepted Answer

A)  a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B)  customers use the web to find answers to their questions or solutions to their problems
C)  a system that gathers product details and issue-resolution information, which can be automatically generated into a script for the representative to read to the customer
D)  a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy productsE) All of the above
F) B) and C) A

Question 18

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

Accepted Answer

A)  eintegration
B)  application integration
C)  data integration
D)  forward integrationE) A) and B)
F) A) and C)

Question 19

What allows an organization to reduce the cost and time required during the design process of a product?

Accepted Answer

A)  supply chain event management
B)  selling chain management
C)  collaborative engineering
D)  collaborative demand planningE) A) and D)
F) B) and C)

Question 20

What is uplift modeling?

Accepted Answer

A)  a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B)  customers use the web to find answers to their questions or solutions to their problems
C)  a system that gathers product details and issue resolution information, which can be automatically generated into a script for the representative to read to the customer
D)  a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy productsE) A) and B)
F) A) and C)

Exam 8: Enterprise Applications: Business Communications

Discuss the current technologies that organizations are integrating in enterprise resource planning systems.

Correct AnswerverifiedThe goal of ERP is to integrate all of t...View AnswerShow Answer

Which of the following is not one of the five basic components of supply chain management?

Correct AnswerverifiedShow Answer

Interactive voice response routes inbound calls to available agents.

Correct AnswerverifiedShow Answer

Contact management falls under the category of the customer service department's CRM tools.

Correct AnswerverifiedFalse

What is logistics?

Correct AnswerverifiedShow Answer

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Correct AnswerverifiedShow Answer

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Correct AnswerverifiedShow Answer

A drone is an unmanned aircraft that can fly autonomously, or without a human.Amazon.com is piloting drone aircraft for package deliveries.

Correct AnswerverifiedTrue

Eprocurement is the business-to-business (B2B) online purchase and sale of supplies and services.

Correct AnswerverifiedShow Answer

What promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag?

Correct AnswerverifiedShow Answer

Logistics includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave.Cradle to grave provides logistics support.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Correct AnswerverifiedShow Answer

What is the integration of a company's existing management information systems?

Correct AnswerverifiedShow Answer

Inventory cycle time is the frequency of inventory replacement.

Correct AnswerverifiedShow Answer

What is enterprise resource planning (ERP) ?

Correct AnswerverifiedShow Answer

A back order is an unfilled customer order for a product that is out of stock.

Correct AnswerverifiedShow Answer

What is a contact center or call center?

Correct AnswerverifiedA

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

Correct AnswerverifiedShow Answer

What allows an organization to reduce the cost and time required during the design process of a product?

Correct AnswerverifiedShow Answer

What is uplift modeling?

Correct AnswerverifiedShow Answer

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The goal of ERP is to integrate all of t...
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False

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