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The revolution in management that is currently under way suggests that the most effective managers of the future will


A) be very strict in their treatment of workers.
B) emphasize individual initiative rather than teamwork.
C) specialize in performing one of the four management functions.
D) emphasize teamwork.

E) A) and C)
F) B) and C)

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When managers determine that an organization is not making sufficient progress toward achieving its goals and objectives and they develop corrective measures, they are involved in


A) controlling.
B) planning.
C) directing.
D) accounting.

E) None of the above
F) B) and C)

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Progressive managers consider planning to be of little importance in today's rapidly changing business environment.

A) True
B) False

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First-line managers typically spend less time on conceptual tasks and more time on technical skills.

A) True
B) False

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Karina was hired by the Mountain Mist Corporation to take over as the new CEO. Her initial impression is that the company is disorderly, primarily because the employees do not have a sense of purpose or a common set of values. Karina's remarks suggest that she needs to provide a(n) ________ for Mountain Mist.


A) vision
B) contingency plan
C) objective function
D) corporate logo

E) All of the above
F) A) and D)

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What is the purpose of the SWOT analysis? What types of information does this analysis provide?

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SWOT analysis is an analysis of an organ...

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Leadership is the management function of checking to determine whether or not an organization is progressing toward its objectives, and taking corrective action if it is not.

A) True
B) False

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________ are broad, long-term accomplishments an organization wants to achieve.


A) Goals
B) Objectives
C) Directives
D) Agendas

E) C) and D)
F) None of the above

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Which of the following goals best describes today's view of the organizing function? Organizing today focuses on


A) achieving unified opinions from a diversified workforce.
B) designing the organization around the customer.
C) simplifying the process of measuring outcomes related to performance standards.
D) developing the most efficient strategic plans for the firm.

E) A) and D)
F) A) and C)

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Research on leadership supports the idea that the best leadership style depends on several factors, including the people being led and the situation.

A) True
B) False

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Which of the following persons is most likely to be involved in strategic planning?


A) chief executive officer
B) electrical shop supervisor
C) budget analyst
D) advertising manager

E) B) and C)
F) A) and B)

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________ skills involve a manager's ability to picture the organization as a whole and the relationships among its various parts.


A) Creative
B) Technical
C) Conceptual
D) Autonomic

E) A) and B)
F) A) and C)

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Contingency planning is most important in markets where conditions are relatively stable and market growth is predictable.

A) True
B) False

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PMI is a problem-solving technique that involves listing pluses, minuses, and implications.

A) True
B) False

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________ are units within an organization that receive services from other units within the organization.


A) End-users
B) Internal customers
C) Third-party distribution centers
D) Profit centers

E) C) and D)
F) A) and C)

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In traditional organizations, directing includes both giving assignments to workers and providing feedback on their performance.

A) True
B) False

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________ are specific, short-term, measurable results an organization wants to achieve in order to fulfill its long-term goals.


A) Directives
B) Opportunity targets
C) Objectives
D) Mission complements

E) C) and D)
F) A) and D)

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Two of the key components of the control process are setting clear performance standards and communicating results and deviations to the employees involved.

A) True
B) False

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In a company in which an effective vision has been provided


A) there is no need for tactical planning.
B) the economic and competitive environments tend to be much more predictable.
C) employees are likely to have a sense of purpose and a common set of values.
D) goals and objectives are no longer needed.

E) None of the above
F) A) and C)

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Operational planning looks at the organization as a whole, while strategic planning focuses on specific departmental actions.

A) True
B) False

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