Question 1

Computer-aided design/computer-aided manufacturing (CAD/CAM)systems are used to create the digital designs and then manufacture the products.

Accepted Answer

A) True 
 B)False

Question 2

What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

Accepted Answer

A)  Enterprise systems
B)  Enterprise application integration
C)  Middleware
D)  Enterprise application integration middlewareE) C) and D)
F) B) and D)

Question 3

What is procurement?

Accepted Answer

A)  The purchasing of goods and services to meet the needs of the supply chain.
B)  Includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.
C)  Includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.
D)  Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.E) A) and C)
F) All of the above

Question 4

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a common marketing CRM metric?

Accepted Answer

A)  Number of new prospective customers
B)  Average number of service calls per day
C)  Average time to resolution
D)  Cost per interaction by marketing campaignE) A) and C)
F) All of the above

Question 6

What is the integration of a company's existing management information systems?

Accepted Answer

A)  Backward integration
B)  Application integration
C)  Data integration
D)  Forward integrationE) None of the above
F) B) and C)

Question 7

What is a supply chain execution system?

Accepted Answer

A)  The ability to view all areas up and down the supply chain in real time.
B)  Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.
C)  Ensures supply chain cohesion by automating the different activities of the supply chain.
D)  Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.E) B) and C)
F) A) and D)

Question 8

What is the key word in ERP?

Accepted Answer

A)  Enterprise
B)  Resource
C)  Planning
D)  None of the aboveE) All of the above
F) A) and B) A

Question 9

What is an RFID's electronic product code?

Accepted Answer

A)  Systems are used to create the digital designs and then manufacture the products.
B)  A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.
C)  A community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.
D)  Promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.E) B) and D)
F) A) and B)

Question 10

What are the primary business benefits of an ERP system?

Accepted Answer

A)  Sales forecasts, sales strategies, and marketing campaigns
B)  Market demand, resource and capacity constraints, and real-time scheduling
C)  Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution
D)  All of the aboveE) A) and B)
F) A) and C)

Question 11

Eprocurement is the business-to-business (B2B. online purchase and sale of supplies and services.

Accepted Answer

A) True 
 B)False

Question 12

Materials are transformed into semifinished and finished products-the organization's own production processes.

Accepted Answer

A) True 
 B)False  True

Question 13

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

Accepted Answer

A) True 
 B)False

Question 14

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

Accepted Answer

A)  Contact center
B)  Web-based self-service
C)  Call scripting
D)  Website personalizationE) A) and B)
F) All of the above

Question 15

Automatic call distribution routes inbound calls to available agents.

Accepted Answer

A) True 
 B)False  True

Question 16

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Accepted Answer

A) True 
 B)False

Question 17

What are several different types of software that sit between and provide connectivity for two or more software applications?

Accepted Answer

A)  Enterprise systems
B)  Enterprise application integration
C)  Middleware
D)  Enterprise application integration middlewareE) A) and B)
F) B) and C)

Question 18

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 19

What are systems are used to create the digital designs and then manufacture the products?

Accepted Answer

A)  Computer-aided design/computer-aided manufacturing
B)  Maker movement
C)  Makerspace
D)  RFID electronic product codeE) A) and D)
F) A) and C)

Question 20

What is data integration?

Accepted Answer

A)  The integration of data from multiple sources, which provides a unified view of all data.
B)  Takes information entered into a given system and sends it automatically to all downstream systems and processes.
C)  Takes information entered into a given system and sends it automatically to all upstream systems and processes
D)  The integration of a company's existing management information systems.E) A) and C)
F) None of the above

Exam 8: Enterprise Applications: Business Communications

Computer-aided design/computer-aided manufacturing (CAD/CAM)systems are used to create the digital designs and then manufacture the products.

Correct AnswerverifiedShow Answer

What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

Correct AnswerverifiedShow Answer

What is procurement?

Correct AnswerverifiedShow Answer

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Correct AnswerverifiedShow Answer

Which of the following is a common marketing CRM metric?

Correct AnswerverifiedShow Answer

What is the integration of a company's existing management information systems?

Correct AnswerverifiedShow Answer

What is a supply chain execution system?

Correct AnswerverifiedShow Answer

What is the key word in ERP?

Correct AnswerverifiedA

What is an RFID's electronic product code?

Correct AnswerverifiedShow Answer

What are the primary business benefits of an ERP system?

Correct AnswerverifiedShow Answer

Eprocurement is the business-to-business (B2B. online purchase and sale of supplies and services.

Correct AnswerverifiedShow Answer

Materials are transformed into semifinished and finished products-the organization's own production processes.

Correct AnswerverifiedTrue

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

Correct AnswerverifiedShow Answer

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

Correct AnswerverifiedShow Answer

Automatic call distribution routes inbound calls to available agents.

Correct AnswerverifiedTrue

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Correct AnswerverifiedShow Answer

What are several different types of software that sit between and provide connectivity for two or more software applications?

Correct AnswerverifiedShow Answer

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Correct AnswerverifiedShow Answer

What are systems are used to create the digital designs and then manufacture the products?

Correct AnswerverifiedShow Answer

What is data integration?

Correct AnswerverifiedShow Answer

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