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During a lecture an instructor constantly paces about the room making noise with a set of keys. Which of the following skills has the instructor failed to demonstrate?


A) Content expertise
B) Proper use of non-verbal communication
C) Proper use of communication and presentation skills
D) A comfortable learning environment

E) None of the above
F) A) and B)

Correct Answer

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An instructor is teaching a course to learners with limited experience. During the course, one learner asks the instructor to further explain a concept that was just taught. Which of the following provides the MOST effective way for the instructor to respond? (Select TWO) .


A) Provide the learner with an additional handout during the class
B) Tell the learner to conduct additional research after the class
C) Ask one of the other learners to provide the explanation
D) Use the concept in a personal story to enhance the learner's understanding
E) Probe the learner to clarify the level of confusion on the topic

F) A) and D)
G) A) and C)

Correct Answer

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Which of the following is the BEST indicator that a learner is disinterested?


A) Yawning during learner lab exercise
B) Reading other material while a lecture is being given
C) Poor posture throughout the class
D) No eye contact during group discussions

E) B) and C)
F) All of the above

Correct Answer

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The MOST effective way for an instructor to demonstrate active listening is to:


A) Repeat the learner's question verbatim.
B) Display open body language to indicate interest.
C) StatE."So what I hear you asking is. . . "
D) Establish eye contact with the learner.

E) A) and D)
F) C) and D)

Correct Answer

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Which of the following would be on an evaluation when seeking feedback concerning courseware material used during a class?


A) Design of the courseware materials
B) Accuracy of the courseware
C) Cost of the courseware
D) Instructor's use of the courseware

E) A) and B)
F) None of the above

Correct Answer

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An instructor noticed that several learners were not paying attention, not completing the assigned tasks, and were uninterested in the topic discussed. Which of the following is the BEST action to motivate these learners?


A) Assign teams for a competitive group activity.
B) Stress the importance of focusing at all times.
C) Move to another topic and come back to this one later.
D) Send everyone on a break and resume the topic after break.

E) B) and D)
F) B) and C)

Correct Answer

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During a lunch break, several learners state the classroom is too cold. Which of the following should the instructor do FIRST?


A) Survey the comfort level of the learners in the class.
B) Continue on with class and ask the learners to wear more layers the next day.
C) Assure the learners that the class will end on time, and that the temperature is not that extreme.
D) Contact the facilities manager for the class and ask that the temperature be adjusted.

E) B) and C)
F) A) and D)

Correct Answer

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For this question, decide whether the action makes it likely or unlikely that an instructor will achieve the goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal. GOAL: To employ instructional techniques appropriate to methods and instructional situations prescribed ACTION: At the completion of each of the courseware's modules, the instructor lists additional reference materials and suggests additional exercises for the students.


A) Likely, because the offering of additional learning exercises extends the learning concepts detailed in the courseware
B) Likely, because the instructor is using experience with the courseware to supplement where necessary.
C) Unlikely, because the instructor is relying on student motivation rather than instruction techniques.
D) Unlikely, because the offering of additional material would be of little relevance to the students.

E) B) and D)
F) A) and B)

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An instructor is a member of an organization that has recently received a great deal of unfavorable publicity about the actions of many of the organization's members at a recent convention. The instructor has just received the first instructional assignment since the publicized events took place. In this situation, which of the following must the instructor do FIRST to gain the respect of the audience?


A) Demonstrate acceptable personal conduct
B) Demonstrate content expertise
C) Demonstrate flexibility in response to learner needs and interests
D) Demonstrate effective questioning techniques

E) A) and C)
F) B) and D)

Correct Answer

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An instructor has just answered a question from a learner. Which of the following is the NEXT action the instructor should take?


A) Ask other learners to provide an example to further clarify the material
B) Seek feedback from the learner to show they understand.
C) Restate the material with further examples and diagrams.
D) Proceed on to the next section of material.

E) None of the above
F) A) and B)

Correct Answer

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An instructor is teaching a virtual class and notices that learner interaction has begun to taper off. A break was recently taken so fatigue does not seem to be the issue, but rather a lack of understanding. Which of the following should the instructor implement to help identify where learners are getting confused"?


A) Switching from lecture to a more visual training method.
B) Quiz the learners during the virtual session.
C) Conduct a quick review session.
D) Introduce supporting materials.

E) B) and D)
F) B) and C)

Correct Answer

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An instructor delivers a complex topic and notices that most of the class is continuously falling behind during exercises. Which of the following is the BEST way to prevent this situation?


A) Provide real-world examples in the exercises.
B) Conduct pre-class assessments to determine the skill levels.
C) Provide a written exam before the exercises.
D) During introductions have the learners assess their knowledge.

E) All of the above
F) B) and C)

Correct Answer

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While delivering a course, the trainer notices that the examples included with the pre-written material are less than adequate. Which of the following would be the MOST appropriate action for the trainer to take?


A) Create spontaneous examples as needed
B) Incorporate commercial third-party material as deemed appropriate
C) Replace the material with another vendor's material
D) Deliver the material as intended by the developer

E) A) and B)
F) A) and C)

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A learner who responds positively to slide presentations will tend to be a/an:


A) Physical learner
B) Visual learner
C) Auditory learner
D) Kinesthetic learner

E) B) and C)
F) All of the above

Correct Answer

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A trainer has included a long, high-resolution video to clarify a topic. The video did not work well at several locations due to bandwidth issues. Which of the following is the BEST alternative?


A) Continue using the video because it works at other locations
B) Use a few photos discussing what was covered by the video
C) Provide a link to download the video before viewing
D) Include the topic in the outline but skip over it in class

E) All of the above
F) A) and B)

Correct Answer

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An instructor is teaching a class that is filled with a variety of acronyms and technical jargon. Which of the following would help reinforce the definitions of the terms while using the least amount of classroom time?


A) Create written vocabulary quizzes for each module of the course.
B) Provide and use a reference page or glossary of terms.
C) Ask the learners to review the terms in the materials during breaks.
D) Have the learners quiz each other over the terms in the first part of class.

E) A) and D)
F) All of the above

Correct Answer

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Which of the following BEST describes the learner benefits of minimal note taking during an instructor led presentation or lecture?


A) Minimizing note taking provides a new approach that will likely gain the approval of the student group creating a pleasant learning environment.
B) The instructor will waste valuable time giving instruction on note taking prior to delivering the presentation.
C) Instructor notes given to learners will contain more detail and will ensure that all the learners have the same information to work from.
D) The effort required in extensive note taking could be better directed toward the processing of the information being presented.

E) None of the above
F) A) and B)

Correct Answer

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When facilitating a group discussion, the trainer must: (Select TWO) .


A) Put learners together who do not cooperate.
B) Handle disruptions discreetly.
C) Encourage respectful interactions.
D) Abruptly interrupt any conversations that go off topic.
E) Give close-ended questions to groups.
F) Put learners of the same level together.

G) B) and E)
H) E) and F)

Correct Answer

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Which of the following methods will monitor the learning retention that is occurring during training?


A) Tests
B) Learner's self-assessment and evaluation
C) Initial learner assessment
D) Instructor evaluation form

E) A) and B)
F) None of the above

Correct Answer

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While preparing to teach a course at an organization, the trainer sees that part of the contract is the ability for students to contact the trainer with questions after the conclusion of the training. Which of the following is the BEST support information to provide to the students?


A) The trainer's home phone number
B) The trainer's email address
C) The company representative's phone number
D) The trainer's company website address

E) A) and D)
F) None of the above

Correct Answer

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