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Exam 15: Communicating

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Question 1

Multiple Choice

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Bill Jr. works on the line at Cloverleaf Automotive just like his father-popularly known among the old-timers as Bill Sr.-before him. But recently Bill Jr., along with all his coworkers, received something that would have been unheard-of in Bill Sr.'s day: a packet outlining the company's financial goals, income statements, and other information about Cloverleaf Automotive's past performance and future prospects. This sharing of material that was once meant exclusively for management's eyes only is an example of

A) the boundaryless organization.
B) horizontal communication.
C) decentralized management.
D) management by objectives.
E) open-book management.

F) A) and E)
G) B) and E)

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Question 2

Multiple Choice

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Though it can provide people with information, help them solve problems, and teach them how to do their work, ________ communication can be destructive when misinformation proliferates and harms people and operations.

A) downward
B) semantic
C) grapevine
D) upward
E) formal

F) D) and E)
G) C) and E)

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Question 3

Multiple Choice

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Terence, a store manager at Imperial Office Supply Inc., received an e-mail from Martin, the chief financial officer for the company. Terence read through the e-mail and interpreted the information that required him to give an update on the sales of the month. Though the sales figures at Terence's location were not satisfactory, he did not want to disappoint Martin by revealing the true situation, so he told him that the store was meeting or exceeding revenue goals according to all of the relevant metrics. Terence then decided to discuss the current problem with the sales manager and get her feedback.Terence informed Martin that the revenues were more than sufficient because he did not want to disappoint the chief financial officer by revealing the true situation. Terence's act is an example of

The term reflection, as it relates to listening skills, refers to a technique that involves

E-mail is most appropriate for

When Janet sends out an e-mail to her subordinates, asking anyone who is interested in earning overtime hours during the holiday weekend to reply to her, it is an example of ________ communication.

Filtering is less likely to occur in ________ organizations.

Discuss the advantages and disadvantages of oral and written communication.

Ramon, a district manager at Great American Foods Inc., had posted the date of his team meeting on the company blog. On the day of the meeting, Ramon called the sales managers into his office, where he inquired about the status of each one's work. While the managers were giving their reports, Ramon received a call. Though he decided not to answer it, the ringing of the phone interrupted the meeting. As a result, a manager had to repeat what he had said.After deciding when his team would be meeting, Ramon posted the information on the company blog. This is an example of ________ communication.

A disadvantage of oral communication is that it

Straight talk is the norm in communication among top-level managers.

When it comes to written material in the organization environment, ________ have proven to be common and costly.

Some research indicates that more data sharing and critical argumentation occur with ________, resulting in higher-quality decisions.

Good upward communication is important because it helps ________ understand what is happening in the company.

In order to keep his manager from being worried that he will not be able to satisfactorily complete his current project, Chandler tells her what he thinks she wants to hear. This is an example of

Peter Wilson, CEO of TopGold, announced, "As part of our cost-cutting campaign, we're going to remove two layers of management. That cost reduction will create an added benefit of preserving intact the corporate messages that I communicate from my office, to all levels of the organization. I'm afraid that, in the past couple of years, our employees have received distorted or incomplete messages after having passed through multiple layers of management." Peter was acknowledging that

A mobile office in which people can work anywhere, including their home, car, airport, or customers' offices, as long as they have the tools to communicate with customers and colleagues, is known as a(n) ________ office.

"It's been a week since I sent the memo to the client, and I still haven't heard back from him. I just don't know how he feels about the bad news I had to deliver," said Jack. His boss replied, "Why don't you call him? You know that a disadvantage of written communication is that

In a boundaryless organization,

Sharelle tried to explain the problem she was having, but her manager, Tamlin, kept interrupting her. Finally, in frustration, Sharelle returned to her workstation, even though Tamlin never did grasp the key points that Sharelle was attempting to communicate. This lack of communication is an example of