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Exam 10: Human Resources, Job Design, and Work Measurement

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Question 81

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In time studies, normal time is

A) average observed time multiplied by a performance rating factor.
B) larger than standard time.
C) determined by historical experience.
D) converted to standard time by the performance rating factor.
E) one hour later during the summer months.

F) A) and D)
G) A) and E)

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Question 82

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Provide examples of non-monetary incentives.

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Awards, recognitions, certain ...

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Question 83

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When developing the standard time for a task, the elements that make up the task must use the same performance rating factor.

A(n) ________ is a group of empowered individuals working together to reach a common goal.

A technique for estimating the proportion of time a worker spends on various activities is

A grocery store is trying to determine how many checkouts per hour its cashiers should perform. The checkout consists of three components; checking, bagging, and payment. A cashier was rated as 80%, 120%, and 95% on the three different components respectively. If a stopwatch timed her as averaging 20 seconds for each component and the store wants a 10% allowance calculate the total standard time.

If a manager conducting a time study needed an accuracy of ± 0.1 minutes, rather than ± 0.2 minutes, the adequate sample size would have to be twice as large.

Labour specialization includes the development of specialized tools to reduce labour costs.

The allowance factor that increases normal time to standard time compensates for inadequate worker training and lack of worker dexterity.

Which of these is the most common predetermined time standard?

Labour standards were pioneered by Frank and Lillian Gilbreth and

Job rotation is an example of job enlargement.

"Visual workplace" is a term coined by Hawthorne, and refers to the need for proper lighting at employee workstations.

Which of the following is not a method used to set labour standards?

Which of the following are true regarding allowances in time studies?

Suppose that the allowance factor for a job is .5 and the normal time is 5 hours. What is the standard time?

"Designed to show economy of motion by pointing out waste motion and idle time" describes

All of the following are advantages of predetermined time standards except

A brake system installer in an auto factory has an actual average time of 16.7 minutes on her task. The performance rating of the worker timed was estimated at 90%. Practice in this department is to allow 16% for the constant allowances. There is currently no variable allowance. a. Find the normal time for the operation. b. Compute the standard time for the operation. c. Recompute the standard time if a variable allowance of 13% is factored in.

Hackman and Oldham's five desirable characteristics of job design include job significance and autonomy.