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Exam 7: Management and Leadership

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Question 61

Multiple Choice

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In order for standards to be useful in the controlling process,they must have certain characteristics.One of these characteristics is that they must be:

A) nonspecific.
B) redundant.
C) included in the mission statement.
D) attainable.

E) A) and D)
F) A) and C)

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Question 62

Multiple Choice

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___________ are broad,long-term accomplishments an organization wants to achieve.

A) Goals
B) Objectives
C) Directives
D) Agendas

E) B) and D)
F) A) and B)

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Question 63

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Management carries out of the vision created by leadership.

As CEO of Oracle,Larry Ellison performs strategic planning for the organization as well as putting structure in place to monitor company progress.These activities make use of Larry's:

Managers focus on making efficient use of their organization's human resources,but leave decisions about the efficient use of other resources such as buildings,machinery,and supplies to engineers and accountants.

Monica was hired by the Misty Mount Corporation to take over as the new chief executive officer.Her initial impression is that the company is in disarray,primarily because the employees do not have a sense of purpose or a common set of values.Monica's observations suggest that she needs to provide an) _________ for Misty Mount.

An organizational chart shows who is accountable for the completion of specific work and who reports to whom.

Flavio,CEO of Fabulous Frozen Custard believes that alternate plans are almost as important as the primary operational plans because external circumstances such as the weather,competitor moves,and even economic conditions make it important to have a Plan B.Flavio endorses:

Andrew Bryant of the New York Times interviewed the CEO of Aruba Networks who said he valued a mentor he had at Hewlett Packard several years earlier.In reference to his former mentor,the CEO recalled: "Basically,he would push you and give you as much as you could handle until you started failing.He would encourage you to not be afraid of failing-because when you start failing,that's when you know where your limit is,and then you can improve around that.So he actually sometimes would reward failure because that means that you have pushed yourself." The CEO was describing a former mentor who _______ his employees.

The Social Media in Business box titled,"Using Social Media to Build Customer Support," reflects upon the use of blogs and Twitter and other social media sources to measure customer satisfaction.This is part of the control function of management.

Anita is employed as plant manager for Mojo Industries,Incorporated.Though she spends some time performing all management functions,she is particularly concerned with tactical planning and controlling.Anita's position would be classified as part of Mojo's:

Carlos had been thinking of setting up a graphic design service business for quite some time.He knew that he wanted to work at home and he now had several leads for prospective customers.He also knew how much money he needed to make to cover his expenses.He had several ways to approach his new business including working by himself or taking on a partner.Both ways needed more thought to determine what each would involve.In terms of the rational decision-making model,Carlos is in which of the following steps?

Tactical planning involves making decisions about which customers to serve,what products or services to sell,and the geographic areas in which the firm will compete.

How are managers today different from managers in the past?

__________ is the management function that involves determining whether an organization is progressing toward its goals,rewarding employees for doing a good job,and taking corrective action when they are not.

Empowerment means that more authority and responsibility is given to top management.

Amanda,a regional manager for Flairol Cosmetics,has just seen a report showing that sales in her region are trending lower than anticipated for the third quarter.Her next task is to determine the reason for the disappointing results and find a way to get sales up to their desired level.Amanda's efforts are part of the ____________ function of management.

A customer-oriented firm should focus exclusively on satisfying its internal customers.

Decision-making occurs in all management functions.

The main job of managers today is to watch over people to be sure they do what the manager asks of them.